Strategy6 min read
Why insurance AI needs to do more than answer
Most insurance AI is a search box with better manners. The value is not in answering the question — it is in doing the work behind it.
Blog
Notes from building this
Engineering and strategy writing from the team. Specific rather than thought-leadership.
Engineering5 min read
Latency is the whole game in voice AI
The gap between a caller finishing their sentence and the agent starting its reply is what makes an AI phone call feel human — or unbearable.
Engineering7 min read
Grounding: how to stop an insurance AI making things up
Retrieval is not enough on its own. A four-stage pipeline — intent, retrieve, generate, validate — is what makes an answer defensible to a regulator.
Operations5 min read
What ops teams should own in an AI workflow
If changing when an agent escalates requires an engineering ticket, the system will drift out of step with the business within a quarter.
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