Help Center
Answers, the moment you need them.
Guides, how-tos and clear answers for setting up Heard, connecting your channels and going live with confidence. Browse by topic below — or just ask, and the same AI agent your customers talk to will help you too.
Browse by topic
Find your way around Heard
Getting started
Create your workspace, invite your team and get your first agent live in under a day.
Channels
Connect voice, WhatsApp, web chat, email and SMS, and choose how the agent greets each one.
Knowledge base
Upload documents, add FAQs and keep your answers accurate as your product changes.
Integrations & actions
Wire up your order system, CRM or help desk so the agent can act, not just answer.
Configuring the agent
Set identity, tone, autonomy and guardrails — and decide exactly what it may do on its own.
Security & privacy
How Heard protects your data, handles access and keeps a full audit trail of every action.
Handoff & your team
Set escalation rules so conversations reach a human with full context, never a cold transfer.
Billing & plans
Understand usage, resolved conversations, invoices and how to change your plan.
The shortcut
Would you rather just ask?
The same AI agent Heard gives your customers can answer your questions about Heard, too. Ask it in plain Arabic or English, and it will point you to the right guide, walk you through a setup step, or hand you to a human when it should.
When you need a person
A real human is one message away.
- Reach the team by email or chat — with your workspace context already attached.
- Onboarding help from a real person during setup, not a queue of ticket numbers.
- Clear escalation for anything urgent, so nothing important waits behind a FAQ.
- Feedback loop built in: tell us where a guide fell short and we fix it fast.
Still stuck? Talk to us.
Ask the agent, browse the guides, or reach a human — whichever gets you unblocked fastest.