Pricing
You pay when it works
No setup fees. No per-seat fees. No per-minute or per-message fees. You are billed for conversations the AI actually resolved, and for nothing else.
Launch offer
Your first month is free, up to 10,000 resolved conversations.
Not a trial with the useful parts removed — the full platform, every channel, on your real traffic. If it resolves 10,000 conversations in month one, you pay nothing for any of them.
≈ 2 SAR — and it is the only line on your bill.
Pricing is strictly results-based. You are charged a flat $0.50 (2 SAR) for every conversation the AI resolves end to end — across voice, WhatsApp, web, email and SMS — and nothing at all for the ones it does not. No seats, no minutes, no messages, no setup. If it does not resolve, you do not pay.
- Rate per result
- $0.50 · 2 SAR
- Setup & per-seat fees
- None
- Minimum term
- None
- Time to live agent
- Under a day
Standard pricing
One rate — $0.50 (2 SAR). Everything else is included.
The full platform on every plan — voice, chat, WhatsApp, email, the flow editor, the knowledge base and your integrations. The only thing that moves the bill is how many conversations the AI resolved, each at a flat $0.50 (2 SAR).
AI resolutions
One complete agent, one rate, scaled to your volume.
Start freeReplaces
- Fin by Intercom
- Zendesk AI agents
- Salesforce Einstein
- Sierra
- Overflow BPO contracts
- Resolved conversation
- Billable
- Escalated to a human
- Free
- Repeat contact within 48h
- Free
- Channels
- All included
- Seats, minutes, API calls
- Never billed
- One flat rate
- $0.50 · 2 SAR
- No minimums, no lock-in
- Never billed
The AI handled it end to end and the customer did not come back on the same issue within 48 hours.
If the agent hands the conversation to one of your people, it is not a resolution and you are not charged for it.
Counted against the original conversation, not billed again. This is what stops us being paid to be fast rather than useful.
Voice, WhatsApp, web, email and SMS. One agent across all of them.
Add as many human agents, flows and integrations as you need. None of them move the bill.
A single, published price of $0.50 (2 SAR) per resolved result — the same whether you resolve a hundred conversations or a hundred thousand. No tiers to decode, no quote to negotiate.
No seat minimums, no annual commitment, no setup fee. You can stop any time; you only ever paid for outcomes you received.
Best value
The best value in the category — and you only pay for wins
Everyone else bills you for access, seats, minutes or messages, whether or not the customer was actually helped. Heard charges $0.50 (2 SAR) only when the AI resolves the conversation — about half the price of the nearest outcome-based rival.
HeardYou
Per resolved result
You pay only when the AI actually resolves the conversation.
$0.50 · 2 SAR
Fin by Intercom
Per resolution
Outcome-based like Heard — at roughly double the price per result.
$0.99
Zendesk / Salesforce AI
Seats + add-ons
You pay for access every month, whether or not it resolves anything.
Per-agent licence
BPO / call centre
Staffed capacity
A fixed cost that scales with headcount, not with results delivered.
Per seat / per hour
Competitor figures are list prices published by each vendor and are shown for comparison only; they may change. Fin by Intercom lists $0.99 per resolution.
The definition
What counts as a resolution
It goes in the contract, not in our dashboard where we could quietly move it.
A conversation counts as resolved when it reached its intended outcome — the question answered, the claim opened, the order rerouted, the booking made — with no human intervention, and with no repeat contact on the same issue within 48 hours.
That last clause matters. Without it, a system can look excellent by ending conversations quickly and letting the customer call back tomorrow. Counting the repeat contact against the original conversation removes the incentive to be fast rather than useful.
If a conversation escalates to a human, you do not pay for it. We would rather lose the revenue than argue about whether a handoff was really a success.
Questions
Pricing FAQ
What exactly does it cost?
A flat $0.50 (2 SAR) for every conversation the AI resolves end to end — and nothing for the ones it does not. No per-seat fees, no per-minute fees, no per-message fees, no setup. Your first month is free, up to 10,000 resolved conversations.
What does "strictly results-based" mean?
You are charged only when the AI resolves a conversation without a human. If it escalates, you do not pay for it. Most platforms charge per seat or per minute regardless of whether anything got solved — the vendor gets paid the same whether the product works or not. We would rather be paid when it does.
How does that compare to other AI agents?
It is the best value in the category. The nearest outcome-based rival, Fin by Intercom, lists $0.99 per resolution — roughly double our $0.50 (2 SAR). Seat-based tools like Zendesk and Salesforce charge every month for access whether or not anything is resolved, and BPO contracts bill for staffed capacity rather than results.
How is a "resolution" defined?
A conversation that reached its intended outcome — the question answered, the claim opened, the booking made — with no human intervention and no repeat contact on the same issue within 48 hours. The definition is written into the contract, not left to our dashboard.
Are there setup fees or minimums?
No setup fee, no per-seat fee, and no minimum term. You can add as many human agents, flows and integrations as you like without moving the bill. Enterprise deployments with data residency or private infrastructure are scoped individually.
What happens after the free 10,000 conversations?
Nothing breaks and nothing is cut off. You simply continue at $0.50 (2 SAR) per resolved conversation — the same flat rate whether you resolve a hundred or a hundred thousand.
How long does it take to go live?
The target is under a day from signing to a live agent handling real calls — knowledge base uploaded, flow built, number connected. Complex core-system integrations take longer, but the agent does not wait for them to start answering.
Do you charge for the flow editor or extra agents?
No. Building more flows and more agents is how the product gets more useful to you. Charging for it would be charging you for adopting it.
Get a number for your volume
Tell us your monthly conversation volume and the channels you run, and we will put an actual figure in front of you — not a range.