Heard Academy
Become the person who runs the AI.
Free, self-paced courses that take you from your first configured agent to advanced deployment and governance — and hand you a certification that proves it. Built for support leaders, ops and builders alike, in Arabic and English.
The new skill
Running an AI agent is a career skill now.
The people who can design, deploy and govern an AI agent are becoming the most valuable in every service team. The Academy is how you become one of them — for free.
Learning path
From first agent to certified
Four tracks that build on each other. Take them in order, or jump to the one you need.
- 01
Foundations
How AI agents work, where they help, and the vocabulary of grounding, guardrails and handoff.
- 02
Build
Configure an agent hands-on: identity, knowledge, tone and your first live channel.
- 03
Operate
Autonomy, escalation, measurement and improving quality from real conversations.
- 04
Certify
Pass the assessment and earn the Heard Certified badge for your profile and CV.
Why learners choose it
Built to be finished, not just started
Completely free
Every course and the certification — no paywall, no catch.
Self-paced
Short lessons you can fit around the job. Start, pause, finish on your schedule.
Real certification
A recognized credential you can add to LinkedIn and share with your team.
Hands-on
Practise on a real agent, not a slideshow — you build as you learn.
For every role
Tracks for support leads, ops managers and builders — pick your lane.
Arabic & English
Learn in the language you work in, with examples that fit the region.
Enroll free
Start the Foundations track today.
Create a free account, finish the first track in an afternoon, and be building a real agent by the end of it.
Start learning freeQuestions
Common questions
Is Heard Academy really free?
Yes — every course and the certification are free. We would rather the whole field get better at deploying AI well than gatekeep the knowledge.
Do I need a Heard account to take the courses?
A free account gets you the hands-on practice and the certification. The conceptual lessons are open to everyone.
How long does certification take?
Most learners finish the full path in a few focused afternoons. It is self-paced, so you can go faster or slower.
Master the skill everyone will need.
Start free today — and put it to work on a real agent, live in under a day.