Integrations
The agent does not just talk. It does the work.
This is the difference between a chatbot and an operating layer. Heard agents call into your policy admin system, your claims platform, your CRM and your booking tools — during the conversation, not in a nightly batch.
What you get
How it works
Act mid-conversation
Verify a policy, open a claim, amend a schedule, book an assessor, trigger a payment — while the customer is still on the line.
Any HTTP API
A generic webhook node covers the long tail. If your system has an API, the agent can use it; if it does not, it can still write to a queue you control.
Guardrails on money
Set thresholds where the agent stops and asks. Under the limit it settles; over it, a human approves. The boundary is yours to draw.
Every action logged
Which system, which record, which result — on the conversation timeline, next to what was said.
Questions
Frequently asked
What if our core system has no modern API?
The agent can still write to a queue, a database or a file drop you control, and read status back the same way. Plenty of insurance estates work this way.
Can we limit what the agent is allowed to do?
Yes. Every action is a node you added deliberately, with whatever approval thresholds and conditions you set around it.
Explore
The rest of the platform
Voice agents
No IVR trees. No hold music. A caller explains what happened in their own words, and the agent takes it from there — verifying the policy, opening the claim, and booking the assessor before they hang up.
Learn moreChat agents
Not a separate bot per channel. One agent, one knowledge base, one set of conversation logic — reachable from an embed script on your site, a WhatsApp number, or a support inbox.
Learn moreFlow editor
Drag nodes onto a canvas, connect them, and watch data move through your workflow node by node. The ops lead who owns the process owns the flow — no engineering ticket, no release train.
Learn moreSee Heard on your own calls
A 30-minute call. Bring a recording of a real customer conversation and we will show you what the agent does with it.