Channels
One agent. Every channel.
Your customers do not think in channels — they call, they message, they DM, whichever is closest. Heard meets them on every one with the same agent, the same knowledge, and the same memory. Arabic and English, no context lost between a WhatsApp thread and a phone call.
One brain, everywhere
Add a channel, not another bot.
Most teams end up with a phone script, a chat widget and a WhatsApp inbox that know nothing about each other. Heard is one agent that carries the whole conversation across all of them — so the customer never repeats themselves and your answers never contradict.
Where Heard works
Six channels, one agent
Every channel below is powered by the same reasoning, the same grounded knowledge and the same integrations. Turn one on today and add the rest whenever you are ready.
Voice
An AI voice agent that answers every call in natural Arabic and English, then files a clean summary.
Learn moreReads the thread, retrieves the facts, and resolves the request end to end — not just an auto-reply.
Learn moreChat
Web and in-app chat that answers instantly and hands off with full context when it should.
Learn moreWhatsApp Business, the channel your region actually lives on — served natively, at any hour.
Learn more1
agent, one knowledge base, across every channel
A refund quoted on the phone, a policy answered on WhatsApp and a status checked over email all come from the same brain — so they always agree.
Why unified wins
Six inboxes fragment the story. One agent keeps it whole.
- Shared memory across channels — a customer who called yesterday is recognised on WhatsApp today.
- Native Arabic, including Gulf dialect, and English, with the agent switching to whatever the customer uses.
- Every answer grounded in your approved knowledge and cited — the same source of truth on all channels.
- One place to configure identity, guardrails and autonomy — set it once, it behaves consistently everywhere.
- Add a channel in minutes; the knowledge and integrations you already built come with it.
Questions
Common questions
Do I have to turn on every channel at once?
No. Start with the one that hurts most — usually voice or WhatsApp — and add the others whenever you like. They all share the same knowledge and setup, so adding a channel is minutes, not a new project.
Is the experience really consistent across channels?
Yes. One agent, one knowledge base and one set of rules power every channel, so a price or policy answered on chat matches what the voice agent says on the phone.
Which languages are supported?
Arabic — including Gulf and other regional dialects — and English, on every channel. The agent detects the customer’s language and replies in kind.
One agent. Every channel. Live in under a day.
First month free, up to 10,000 resolved conversations across all your channels.