Customer Agent
One agent for every role.
Not four bots with four knowledge bases. One agent that answers support, qualifies sales, and rescues carts — across voice, WhatsApp, web and email, in Arabic and English. It understands, retrieves, validates, then acts inside your systems.
The difference
A chatbot answers. Heard does the work.
The value was never in answering the question — it is in doing the thing behind it, correctly, without a human, and then proving it did. Heard opens the claim, checks the order, books the slot, and cites every source.
One agent, three jobs
Serve, sell and support from one brain
Service
Answers questions and resolves issues end to end — grounded in your knowledge, with a clean handoff when it should.
Learn moreSales
Qualifies leads, answers pre-purchase questions, and routes the ready-to-buy to your team with full context.
Learn moreEcommerce
Recovers carts, tracks orders, handles returns — turning support moments into retained customers.
Learn moreHow it thinks
Understand, retrieve, validate, act
Every reply passes through the same disciplined loop — which is why it can be trusted to act, not just talk.
- 01
Understand
Reads intent, sentiment and language from what the customer actually said.
- 02
Retrieve
Pulls the exact facts from your knowledge base — and cites them.
- 03
Validate
Multi-stage checks before it speaks, so it never invents a policy or a price.
- 04
Act
Executes the work in your systems — open a claim, issue a refund, book a slot.
~66%
of conversations resolved with no human
The rest hand off to your team with the full conversation and a summary — never a cold transfer.
Why one agent wins
Four disconnected bots know half the story. One agent knows all of it.
- One brain and one knowledge base across voice, WhatsApp, web, email and SMS — no repeated context, no contradictions between channels.
- Native Arabic, including Gulf dialect, and English — the same agent switching to whatever the customer speaks.
- Every answer grounded and cited; multi-stage validation before it replies.
- Learns from every correction, so the next answer is better — across the whole team at once.
- Live in under a day: upload your knowledge, connect a channel, and it starts resolving real conversations.
Questions
Common questions
Is it really one agent, or one dashboard over several bots?
One agent. The same reasoning, knowledge and integrations serve every channel and every role. Configure it once; it behaves consistently everywhere.
What can it actually do beyond answering?
Take real actions inside your systems: open or check a claim, look up and update an order, issue a refund, book an appointment, create a ticket — whatever you connect it to.
How fast is it to go live?
Usually under a day. Upload your knowledge, connect a number or channel, and it starts handling real conversations. Deeper system integrations can follow without holding up the launch.
One agent. Every channel. Every role.
First month free, up to 10,000 resolved conversations. Live in under a day.