Platform
One agent. Every channel. Real work done.
Five parts that share a brain: the same knowledge, the same conversation logic and the same integrations, whether the customer called, messaged or emailed.
Voice agents
No IVR trees. No hold music. A caller explains what happened in their own words, and the agent takes it from there — verifying the policy, opening the claim, and booking the assessor before they hang up.
Learn moreChat agents
Not a separate bot per channel. One agent, one knowledge base, one set of conversation logic — reachable from an embed script on your site, a WhatsApp number, or a support inbox.
Learn moreFlow editor
Drag nodes onto a canvas, connect them, and watch data move through your workflow node by node. The ops lead who owns the process owns the flow — no engineering ticket, no release train.
Learn moreKnowledge base
Upload your policy wordings, endorsements, claims procedures and FAQs. Point it at a URL. Every answer the agent gives is retrieved from those documents and cites the one it came from.
Learn moreIntegrations
This is the difference between a chatbot and an operating layer. Heard agents call into your policy admin system, your claims platform, your CRM and your booking tools — during the conversation, not in a nightly batch.
Learn moreSee Heard on your own calls
A 30-minute call. Bring a recording of a real customer conversation and we will show you what the agent does with it.