Ecommerce
Convert and retain your customers.
Every abandoned cart, every "where is my order", every return is a moment to keep a customer — or lose one. Heard works both sides: it rescues carts and answers pre-purchase doubts to convert, then tracks orders and handles returns to retain, all in the customer’s language.
Support is retention
The post-purchase experience is the next purchase.
Customers come back to the store that made the return painless and the tracking effortless. Heard turns every service moment into a reason to buy again.
Across the journey
From browse to reorder
Cart recovery
Follows up on abandoned carts, answers the hesitation, and nudges the checkout to completion.
Order tracking
Instant "where is my order" answers pulled live from your systems — no ticket, no waiting.
Returns & exchanges
Runs your returns policy end to end — initiates the return, issues the label, sets expectations.
Upsell & cross-sell
Recommends the right add-on or size in the flow of the conversation, never pushy, always relevant.
Refunds & billing
Handles refund status and billing questions on your policy, with every action logged.
Product questions
Answers sizing, availability and fit from your catalog so doubt never costs a sale.
24/7
always-on support across every channel
Carts abandon and orders ship at 2am too — Heard is there for the moment that decides the sale, in Arabic and English.
Why Heard fits ecommerce
A storefront that answers, acts, and keeps customers.
- One agent on WhatsApp, web chat, Instagram, email and SMS — where your customers already shop.
- Native Arabic, including Gulf dialect, and English — meeting shoppers in their own language.
- Live order, inventory and returns data from your systems — real answers, not "please hold".
- Turns support into revenue: recovered carts, timely upsells, and returns handled so well they reorder.
- Live in under a day: connect your store and a channel, and it starts converting and retaining.
Questions
Common questions
Can it actually process a return, or just explain the policy?
It processes it. Connected to your systems, Heard initiates the return, issues the label, and updates the order — then explains next steps in plain language.
Will the upsells feel spammy?
No. Recommendations are relevant to what the customer is asking about — the right size, a matching add-on — offered in the flow of solving their problem, never bolted on.
Which channels does it cover?
The ones your customers use — WhatsApp, web chat, Instagram, email and SMS — all from one agent with one view of the customer, so context follows them everywhere.
Recover the cart. Keep the customer.
First month free, up to 10,000 resolved conversations. Live in under a day.