API Platform
Build on the same models we ship.
Everything that powers Heard is available to build with. The API platform gives developers and platform teams direct access to our top-performing CX models — grounded, Arabic-native reasoning you can put inside your own product, workflow or channel.
For builders
The engine, exposed — not locked in a dashboard.
If you want to compose your own experience on top of best-in-class CX reasoning, you should not have to rebuild it. The API gives you the same grounded, validated, Arabic-native models, on your own terms.
What you can build
One API, many surfaces
Bring top-performing CX reasoning to whatever your team is building — in your stack, your product, your workflow.
Embed in your product
Drop grounded, cited CX reasoning into your own app or portal through a clean, documented API.
Automate workflows
Call the models from your backend to classify, draft, resolve and route — with validation built in.
Power any channel
Wire the same reasoning into custom channels and internal tools, in Arabic and English.
Compose with your stack
Combine our models with your data and services — you own the orchestration, we provide the reasoning.
Scale on our infrastructure
Production-grade reliability, so you build features instead of babysitting model infrastructure.
Enterprise controls
Access, guardrails and auditability designed for platform teams shipping to real customers.
Why build on Heard
Start from top-performing CX models, not from scratch.
- Direct access to the same models that power Heard — top-performing on real customer-service work.
- Native Arabic, including Gulf dialect, and English out of the box — no separate pipeline to maintain.
- Grounding, citations and validation are part of the platform, not something you have to reinvent.
- Built for developers and platform teams: clear contracts, predictable behaviour, room to compose.
Questions
Common questions
Who is the API platform for?
Developers and platform teams who want to build their own experiences on top of top-performing CX models, rather than only using the packaged Heard product.
Do I get the same models the product uses?
Yes. The API exposes the same grounded, Arabic-native CX models that power Heard, so what you build behaves like the product you have seen.
How do we get access?
Talk to our team about your use case and volume, and we will get you set up with credentials, documentation and the right guardrails for production.
Ready to build with best-in-class CX models?
Tell us what you are building and we will get your team started on the API.