Chat
Instant answers, right where they ask.
The moment a customer opens the chat window on your site or inside your app, Heard is already there — answering instantly, in Arabic or English, grounded in your knowledge, and doing the work behind the question rather than pointing at a help article.
Zero wait
No queue, no “an agent will be with you shortly”.
Chat wins or loses on speed. Heard replies the instant the message lands — on your marketing site, in your product, at 3am — and resolves the request instead of stalling until a human is free.
On the widget
What your chat can now do
Instant replies
Answers land in real time, so customers never watch a typing indicator wait for a human.
Acts in-app
Checks orders, updates details and opens cases from inside the chat, not by redirecting.
Grounded & cited
Every answer is retrieved from your approved knowledge — accurate, on-policy, never invented.
Clean handoff
When it should escalate, the human gets the full transcript and a summary instantly.
~66%
of chats resolved with no human
The rest hand off with the full conversation and a summary — so your team picks up exactly where the customer left off.
Web and in-app
One agent for the visitor and the logged-in customer.
- Drops into your website and your product with the same knowledge and rules.
- Recognises returning customers and carries context from their other channels.
- Replies in Arabic or English automatically, matching the visitor.
- Escalates to a human with a summary the moment the conversation calls for it.
Questions
Common questions
Where can the chat run?
On your public website and inside your web or mobile app. It is the same agent in both, so the experience and answers are identical.
What happens when the agent cannot resolve something?
It hands off to your team with the full transcript and a summary, so the customer never repeats themselves and the agent has full context.
Put Heard in your chat widget.
First month free, up to 10,000 resolved conversations. Live on your site in under a day.