Slack
Answers, without leaving Slack.
The question already lives in Slack — so the answer should too. Heard works inside your workspace to resolve employee questions and support customers in shared channels, grounded in your knowledge and connected to your systems, in Arabic and English.
Where work happens
Stop context-switching to answer a question.
Whether it is an employee asking about a policy or a customer in a shared channel chasing an order, Heard replies in the thread — no portal, no ticket form, no waiting for someone to notice.
Two jobs in Slack
Internal help desk and customer channel
Employee support
Answers HR, IT and ops questions from your team, grounded in your internal knowledge.
Customer channels
Serves customers in shared Slack channels with the same agent that powers your other channels.
Grounded replies
Every answer cites its source from your approved knowledge — never a guess.
Real actions
Looks up records, opens tickets and updates systems from inside the thread.
Governed
The same guardrails, autonomy settings and audit trail as every other channel.
Instant
Replies land in the thread in seconds, day or night.
Why in Slack
The best answer is the one that never made them leave.
- Resolves in the thread, so no one opens a portal or files a ticket to get help.
- One agent for internal and customer-facing questions, sharing the same knowledge.
- Replies in Arabic or English to match whoever asked.
- Escalates to the right person with a summary when a human is needed.
Questions
Common questions
Can it serve both employees and customers?
Yes. Heard handles internal help-desk questions from your team and customer questions in shared Slack channels, using the appropriate knowledge for each.
Is it grounded, or does it improvise?
Grounded. Every answer is retrieved from your approved knowledge and cites its source, with the same guardrails and audit trail as your other channels.
Bring Heard into your Slack workspace.
First month free, up to 10,000 resolved conversations. Install into Slack in under a day.