Social
Every DM and comment, answered.
Social moves fast and in public. Heard watches your DMs and comments across Instagram, Facebook and X, and replies instantly in Arabic or English — grounded, on-brand, and fast enough that a question never sits unanswered for the whole internet to see.
Public and fast
An ignored comment is a review everyone reads.
On social, silence is visible. Heard answers DMs and public comments the moment they land — turning “why hasn’t anyone replied?” into a fast, helpful response that protects your brand.
Across your accounts
DMs and comments, handled
DMs and comments
Answers private messages and public comments alike, across Instagram, Facebook and X.
Instant response
Replies before a question cools off, so nothing sits unanswered in public view.
Grounded & on-brand
Every reply is retrieved from your knowledge and written in your voice — accurate, never off-message.
Knows when to escalate
Routes sensitive or high-stakes threads to a human with full context.
Seconds
from comment to helpful reply, in public
Fast, consistent answers across every account — so your response time becomes a reason customers trust you, not a complaint.
Why it matters
Your reputation is written in the replies.
- Covers DMs and comments together, so nothing slips between private and public.
- Replies in Arabic or English to match each customer, in your brand voice.
- Uses the same knowledge as your other channels, so social answers never contradict them.
- Flags sensitive threads for a human before they escalate.
Questions
Common questions
Which platforms does it cover?
Instagram, Facebook and X — both direct messages and public comments — all from the same agent that powers your other channels.
Will it reply to something sensitive on its own?
Only within your rules. High-stakes or sensitive threads are routed to a human with full context, and you set the guardrails for what it may answer publicly.
Never let a DM or comment go cold.
First month free, up to 10,000 resolved conversations. Connect your social accounts in under a day.