Voice
Every call answered. On the first ring.
No hold music, no “press 1”, no missed calls after hours. Heard picks up every call and holds a real, turn-based conversation in Arabic — including Gulf dialect — and English, understands what the caller needs, does the work, and files a clean summary the moment the call ends.
A real conversation
It talks like a person, not a phone tree.
The agent listens, waits its turn, and responds naturally — interruptions, follow-ups and “actually, one more thing” included. Callers get answers in the dialect they speak, not a menu that sends them in circles.
What happens on a call
Answer, understand, resolve, summarise
Every call runs through the same disciplined loop — which is why it can handle real requests, not just take a message.
- 01
Answer
Picks up instantly, day or night, and greets the caller in Arabic or English.
- 02
Understand
Follows a natural, turn-based conversation — reading intent even across dialects.
- 03
Resolve
Retrieves grounded facts and takes the action: check an order, book a slot, open a case.
- 04
Summarise
Files a written summary and outcome the instant the call ends — nothing lost.
24/7
every call picked up, in Arabic and English
Peak-hour spikes, midnight calls and public holidays — the line is always answered, and every conversation is logged.
Built for the phone
What makes the voice agent different
Natural dialect
Speaks and understands Gulf Arabic and English, switching to whatever the caller uses.
Acts mid-call
Looks up orders, books appointments and opens cases inside your systems while the caller waits.
Grounded answers
Every spoken answer is retrieved from your approved knowledge — never invented on the line.
Warm handoff
When a human is needed, it transfers with the full context and a summary — never a cold transfer.
Questions
Common questions
Does it really understand Gulf dialect?
Yes. The voice agent is built for regional Arabic — including Gulf dialect — as well as English, and follows the caller naturally rather than forcing them into formal phrasing.
What happens when a call needs a human?
It hands off warmly: the person receiving the call gets the full conversation and a summary, so the customer never has to start over.
What do I get after each call?
A written summary, the outcome, and any action the agent took — filed automatically the moment the call ends, ready to review or route.
Put Heard on your phone line.
First month free, up to 10,000 resolved conversations. Live on your number in under a day.