Where your customers already are.
In this region, WhatsApp is not a channel — it is the channel. Heard runs on WhatsApp Business and answers every message instantly, in Arabic or English, resolving orders, claims and questions in the same app your customers use all day, every day.
The region’s inbox
If they message anyone, they message on WhatsApp.
Your customers already expect to reach you there. Heard makes that expectation deliver — instant, natural replies in their dialect, at any hour, with the same agent that powers your other channels.
24/7
WhatsApp replies, in seconds, in Arabic and English
No “our team is available 9 to 5”. Every message is answered the moment it arrives, including nights, weekends and holidays.
On WhatsApp Business
More than a chatbot in green
Native WhatsApp
Runs on the official WhatsApp Business platform — verified, reliable and built for scale.
Speaks the dialect
Replies in Gulf and regional Arabic or English, matching how the customer actually types.
Gets things done
Tracks orders, processes returns and opens cases inside the thread, not by sending a link.
Grounded answers
Every reply is retrieved from your approved knowledge — accurate and on-policy.
Why it matters here
A missed WhatsApp is a lost customer.
- Answers within seconds, so customers never drift to a competitor who replied faster.
- Carries context from the customer’s other channels into the WhatsApp thread.
- Handles high volume during promotions and peak season without extra headcount.
- Hands off to a human with a summary when the request needs one.
Questions
Common questions
Is this the official WhatsApp Business platform?
Yes. Heard runs on the official WhatsApp Business API, so your number stays verified and messaging is reliable at scale.
Can it handle Gulf dialect on WhatsApp?
Yes. It understands and replies in regional Arabic — including Gulf dialect — and English, matching how each customer writes.
Turn WhatsApp into your best service channel.
First month free, up to 10,000 resolved conversations. Connect your WhatsApp Business number in under a day.