Voice
Voice agents that answer every call, day or night
No IVR trees. No hold music. A caller explains what happened in their own words, and the agent takes it from there — verifying the policy, opening the claim, and booking the assessor before they hang up.
مرحباً، معك ياسمينا من هيرد. كيف أقدر أساعدك اليوم؟Layla Haddad
Voice call · English · POL-4471-B
Layla Haddad
“Yeah, hi — I've had an accident. Someone went into the back of me on the airport road.”
Done on this call
A real motor first-notice-of-loss — watch it happen. The claim was opened and the assessor booked inside the call, not after it.
What you get
How it works
Under 1.5 seconds to first word
Streaming speech-to-text, streaming inference and streaming speech-out. The pause after someone finishes a sentence is the whole game in voice, and it is where most AI phone systems give themselves away.
Interruptions handled properly
Callers talk over agents — especially upset ones. Barge-in stops the agent mid-sentence, keeps the context, and picks up from what was actually said.
Overflow, out-of-hours and peak
Concurrency your team cannot staff for. A storm generates a week of motor claims in six hours; the queue does not care that it is 2am on a Sunday.
Every call transcribed and reviewable
Full transcripts, the documents the agent read, and every action it took in your systems — on one timeline, from the first ring.
Questions
Frequently asked
How natural does an AI voice agent actually sound?
Natural enough that the conversation stops being about the technology. The differentiator is not the voice itself but the timing — how quickly it responds, and whether it stops talking when you interrupt. Heard targets under 1.5 seconds to first word and handles barge-in mid-sentence.
What happens when the agent cannot help?
It hands off to a human with full context. Your agent sees the transcript, the policy, and everything the AI already did — so the customer never repeats themselves.
Can it make outbound calls?
Inbound is live today. Outbound campaigns — renewal reminders, claim status updates, document chasing — are on the roadmap after the core inbound experience is proven with design partners.
Explore
The rest of the platform
Chat agents
Not a separate bot per channel. One agent, one knowledge base, one set of conversation logic — reachable from an embed script on your site, a WhatsApp number, or a support inbox.
Learn moreFlow editor
Drag nodes onto a canvas, connect them, and watch data move through your workflow node by node. The ops lead who owns the process owns the flow — no engineering ticket, no release train.
Learn moreKnowledge base
Upload your policy wordings, endorsements, claims procedures and FAQs. Point it at a URL. Every answer the agent gives is retrieved from those documents and cites the one it came from.
Learn moreSee Heard on your own calls
A 30-minute call. Bring a recording of a real customer conversation and we will show you what the agent does with it.