Webinars
Watch AI customer service being built.
Live sessions with the people actually deploying AI agents — no slides-only theory. Join a broadcast to ask your questions in real time, or catch up any time from the on-demand library, in Arabic and English.
Why watch
Practitioners, not pitches.
Every session is led by someone who has shipped an AI agent to real customers. You leave with a tactic you can apply this week — not a product tour.
What's on
Sessions for every stage
Live broadcasts
Monthly sessions with live Q&A — bring your hardest deployment question and get a real answer.
Deployment walkthroughs
Go from zero to a live agent on screen, step by step, with the decisions explained.
Industry deep dives
How retail, finance, healthcare and travel teams adapt the agent to their world.
Voice & multichannel
Running one agent across voice, WhatsApp, web and email — what changes per channel.
Trust & governance
Guardrails, audit trails and keeping a human in the loop where it matters.
What we shipped
Product sessions on the newest Heard capabilities and how to make the most of them.
On demand
Miss it live? Watch any time.
The full library, free and ungated — jump to the topic you need.
From pilot to production
The most-watched session: the exact path from first pilot to full rollout.
Grounding done right
Structuring knowledge so the agent is accurate, cited and never invents policy.
Handoff & the human team
Designing escalation and evolving your team roles around an AI agent.
Next live session
Save your seat — it is free.
Register once to get the calendar invite, the live Q&A link and the recording afterward, whether or not you can make it live.
Register nowLearn it live, apply it this week.
Register for the next session, or start free — live in under a day.