Banking & fintech
Embedded cover, supported at bank volume
Banks and fintechs distribute insurance to millions of customers who did not come to them for insurance. When those customers do have a question, the volume is enormous and the intent is thin.
- of customers, no headcount increase
- Millions
- to answer, at any volume
- Seconds
- agent across every embedded product
- 1
The problem
Why this line is hard
Embedded products generate support volume wildly out of proportion to their premium. Staffing it destroys the economics; not staffing it destroys the experience.
Use cases
What the agent handles
Each of these is a flow you can inspect, change and test — not a black box.
Device and purchase protection
High-volume, low-complexity claims that are ideal for full automation.
Payment protection queries
What is covered, when it pays, how to claim.
Travel cover on premium accounts
The benefit customers forget they have, explained on demand.
Cross-sell at the moment of interest
When a customer asks about cover they do not have, the agent can quote it.
Other lines
Also supported
Motor & automotive
A collision at 11pm generates a phone call, not a support ticket. Heard answers it, takes the first notice of loss properly, and has the assessor booked before your team opens in the morning.
Learn moreHealth insurance
Health cover is dense, exception-heavy and personal. Heard answers from the member’s specific schedule — not a generic FAQ — and escalates the moment a question needs clinical judgement.
Learn moreTravel insurance
Travel claims happen far away, in the wrong time zone, at the worst moment. Heard is awake, speaks to them immediately, and settles what can be settled on the spot.
Learn moreSee Heard on your banking & fintech calls
Bring a recording of a real conversation from this line. We will show you exactly what the agent does with it.