Travel insurance
Your customer is stranded. Your office is closed.
Travel claims happen far away, in the wrong time zone, at the worst moment. Heard is awake, speaks to them immediately, and settles what can be settled on the spot.
- across every time zone
- 24/7
- settlement for simple delay claims
- In-call
- missed calls at 3am
- 0
The problem
Why this line is hard
Travel is the line where "we’ll get back to you within five working days" does the most brand damage. The customer needs a decision now, not after the trip they are currently stuck on.
Use cases
What the agent handles
Each of these is a flow you can inspect, change and test — not a black box.
Flight delay and cancellation
Verify the delay, check the threshold, settle simple claims inside the conversation.
Lost and delayed baggage
Capture the reference, the contents and the receipts, then track to resolution.
Emergency medical
Confirm cover, locate an approved facility, and escalate to the assistance team immediately.
Policy questions pre-trip
What is covered, what is excluded, what the excess is — before they fly.
Other lines
Also supported
Motor & automotive
A collision at 11pm generates a phone call, not a support ticket. Heard answers it, takes the first notice of loss properly, and has the assessor booked before your team opens in the morning.
Learn moreHealth insurance
Health cover is dense, exception-heavy and personal. Heard answers from the member’s specific schedule — not a generic FAQ — and escalates the moment a question needs clinical judgement.
Learn moreBanking & fintech
Banks and fintechs distribute insurance to millions of customers who did not come to them for insurance. When those customers do have a question, the volume is enormous and the intent is thin.
Learn moreSee Heard on your travel insurance calls
Bring a recording of a real conversation from this line. We will show you exactly what the agent does with it.