Solutions
Built for the lines you actually write
A motor FNOL and a health pre-authorisation are not the same conversation, and they should not run on the same generic assistant. The terminology, the escalation rules and the systems behind them all differ.
Motor & automotive
A collision at 11pm generates a phone call, not a support ticket. Heard answers it, takes the first notice of loss properly, and has the assessor booked before your team opens in the morning.
Learn moreHealth insurance
Health cover is dense, exception-heavy and personal. Heard answers from the member’s specific schedule — not a generic FAQ — and escalates the moment a question needs clinical judgement.
Learn moreTravel insurance
Travel claims happen far away, in the wrong time zone, at the worst moment. Heard is awake, speaks to them immediately, and settles what can be settled on the spot.
Learn moreBanking & fintech
Banks and fintechs distribute insurance to millions of customers who did not come to them for insurance. When those customers do have a question, the volume is enormous and the intent is thin.
Learn moreBrokers & MGAs
A broker’s pipeline leaks at the point of first contact. Someone calls for a quote, gets voicemail, and calls the next broker on the list. Heard picks up every time.
Learn moreWhy line-specific wins
A specialist agent resolves. A generic one deflects.
The difference between a resolution and a ticket is whether the agent knows the terminology, the rules and the systems of the line it is handling. A one-size assistant knows none of them well.
- Terminology tuned to each line — FNOL, pre-authorisation, chargeback, endorsement — so the agent sounds like a specialist, not a script reading definitions.
- Escalation rules that match the risk: a complaint, a large claim or a cancellation goes to a human; a status check or a document request does not.
- Connected to the systems each line actually runs on, so the agent can resolve the request, not just log it and promise a callback.
- Deploy line by line — prove it where volume is highest and complexity is lowest, then expand once the numbers are in.
- Resolved end to end
- ~66%
- Lines of business supported
- 5+
- Per resolved result · 2 SAR
- $0.50
- In Arabic and English
- 24/7
Not sure which line to start with?
Most teams start where volume is highest and complexity is lowest — usually status questions or policy lookups. Tell us your lines and we will help you pick the fastest win.