Solutions
Built for the lines you actually write
A motor FNOL and a health pre-authorisation are not the same conversation, and they should not run on the same generic assistant. The terminology, the escalation rules and the systems behind them all differ.
Motor & automotive
A collision at 11pm generates a phone call, not a support ticket. Heard answers it, takes the first notice of loss properly, and has the assessor booked before your team opens in the morning.
Learn moreHealth insurance
Health cover is dense, exception-heavy and personal. Heard answers from the member’s specific schedule — not a generic FAQ — and escalates the moment a question needs clinical judgement.
Learn moreTravel insurance
Travel claims happen far away, in the wrong time zone, at the worst moment. Heard is awake, speaks to them immediately, and settles what can be settled on the spot.
Learn moreBanking & fintech
Banks and fintechs distribute insurance to millions of customers who did not come to them for insurance. When those customers do have a question, the volume is enormous and the intent is thin.
Learn moreBrokers & MGAs
A broker’s pipeline leaks at the point of first contact. Someone calls for a quote, gets voicemail, and calls the next broker on the list. Heard picks up every time.
Learn moreNot sure which line to start with?
Most insurers start where volume is highest and complexity is lowest — usually claim status or policy questions. We can help you pick.