Brokers & MGAs
Never lose an enquiry to a voicemail again
A broker’s pipeline leaks at the point of first contact. Someone calls for a quote, gets voicemail, and calls the next broker on the list. Heard picks up every time.
- enquiries lost to voicemail
- 0
- of renewals contacted on time
- 100%
- returned to advice work each week
- Hours
The problem
Why this line is hard
Brokers are small teams handling a wide product range. The work that pays is advice and placement; the work that fills the day is servicing, chasing and answering the same questions.
Use cases
What the agent handles
Each of these is a flow you can inspect, change and test — not a black box.
Capture every new enquiry
Qualify the risk, collect what the quote needs, and book the callback.
Renewal chasing
Proactive contact before expiry, with the numbers already in hand.
Mid-term adjustments
Routine servicing handled end to end.
Document chasing
The unglamorous work that delays half the book.
Other lines
Also supported
Motor & automotive
A collision at 11pm generates a phone call, not a support ticket. Heard answers it, takes the first notice of loss properly, and has the assessor booked before your team opens in the morning.
Learn moreHealth insurance
Health cover is dense, exception-heavy and personal. Heard answers from the member’s specific schedule — not a generic FAQ — and escalates the moment a question needs clinical judgement.
Learn moreTravel insurance
Travel claims happen far away, in the wrong time zone, at the worst moment. Heard is awake, speaks to them immediately, and settles what can be settled on the spot.
Learn moreSee Heard on your brokers & mgas calls
Bring a recording of a real conversation from this line. We will show you exactly what the agent does with it.